Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of solotactltd.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
Great not noisy, very precise cutting
B***c –
Great Machine, super recommend.
8***r –
Quality is good. Delivery is very fast. Thank you. Recommend.
L***a –
Very top guy like too came all right and well packed
C***r –
Very good
A***s –
Great material✂
Customer –
lâmina muito boa, bateria também é ótima, não esquenta quase nada, tém um acabamento lindo, é muito leve, tém 4 regulagens. parabéns WMARK. cortei meu cabelo e minha barba logo após a máquina ter chegado, levei uma hora e mêia pra terminar e quando terminei, a máquina ainda tava cortando muito bém com a carga restante. deixei mais umas duas horas e mêia na carga e ela ficou top. eu gostei muito da máquina. agora resta saber como ela se comprometerá depois de um tempo de uso.
A***a –
Great product tested and approved, high quality and with a great designer!
A***o –
Tudo Ok, não testei ainda.
S***a –
Arrived in a week and a half, seems just great! Tnx!
N***a –
The quality of the machine is at its height! Pleasant to the touch plastic. In the hand lies well. Weight optimal. Knife-“replica” on a surgical knife from Magic clip. A metal lever is a plus. The mass removes on Hurray. Faith’s doing good.
K***s –
Very good product, already made two cuts her excellent came All OK she worry a little Believe that with the exchange of blade turns to stop, cuts very not taxed and came well packed
Customer –
Great store! This is the second purchase that do this seller, fast sending the goods. I recommend no problem so the seller as the product!!!
Y***e –
Arrived in good condition and excellent store Fast shipping
D***s –
Received, works perfect
I***n –
The machine is heavy, in the hand lies comfortable, moderately noisy, kind of good. I hope to serve as faith and truth. Fast Delivery 10 days. Until I tried it, I’ll write it later.
Z***p –
top de mais essa máquina
Y***i –
Product quality high performance worth
B***r –
It took a little but arrived in great condition
A***a –
Great Machine, surprises with it. Can buy without fear more top.