We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of solotactltd.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.82 out of 5 based on 11 customer ratings
11 reviews
100% of buyers enjoyed this product!
5 stars
( 9 )
4 stars
( 2 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
F***o –
As described, good product. Thanks to the store. Delivered in 2 days.
Rated 5 out of 5
O***n –
Excellent backpack, durable design, water repellent fabric. many pockets, powerful locks.
Rated 4 out of 5
2***r –
Backpack is normal. Quality is good,. Well done. The seams are normally stitched. All locks (zippers) open well, do not settle down — until we test how they behave in the process of operation. In general, everyone is happy.
Rated 5 out of 5
A***v –
A good backpack, many compartments for screwdrivers and another tool, hard bottom, stitched around the perimeter After tests I will add a review
Rated 5 out of 5
G***r –
Super fast delivery-came in 3 days. Quality is good. Thank you store.
Rated 5 out of 5
A***v –
Very cool backpack. Everything is stitched firmly, very high quality, very many pockets.
Rated 5 out of 5
R***v –
Delivery is very fast to Yekaterinburg 4 days. Prince Courier. I recommend I do not take it for the first time!!! The quality of the goods at the height I liked!!!!
Rated 5 out of 5
S***z –
Excellent.
Rated 5 out of 5
I***a –
supeer
Rated 5 out of 5
A***i –
vert gros bag tools . very happy .thanks
Rated 4 out of 5
N***v –
What can I say about the backpack? I am engaged in electrical installation Of The noticed pluses: -The material is strong, loaded with a tool all the seams are in place. -Locks do not eat and work reliably. -Inside a convenient organizer. -Plastic bottom, on which the backpack stands vertically. -It is convenient to lay out the tool on the departments, both a screwdriver and different Clippers and an insulation remover. For several outputs to the object I can highlight the following shortcomings: -The first and most serious thing is that the plastic bottom presses on the waist and after 20 minutes from the car to the object, the back was ill for several days (asked the store the seller which did not produce the result). In defense of this backpack, I can say that Meryl similar backpacks from other firms like kW and EKF and they have the same problem and the price of interest is 20 more -The second problem is the weight, the backpack because of the dense material is heavy, according to the feelings of kilograms-2-3 -Well, I do not know what to use organizers for small things in this backpack yet. There is almost no place under them.
F***o –
As described, good product. Thanks to the store. Delivered in 2 days.
O***n –
Excellent backpack, durable design, water repellent fabric. many pockets, powerful locks.
2***r –
Backpack is normal. Quality is good,. Well done. The seams are normally stitched. All locks (zippers) open well, do not settle down — until we test how they behave in the process of operation. In general, everyone is happy.
A***v –
A good backpack, many compartments for screwdrivers and another tool, hard bottom, stitched around the perimeter After tests I will add a review
G***r –
Super fast delivery-came in 3 days. Quality is good. Thank you store.
A***v –
Very cool backpack. Everything is stitched firmly, very high quality, very many pockets.
R***v –
Delivery is very fast to Yekaterinburg 4 days. Prince Courier. I recommend I do not take it for the first time!!! The quality of the goods at the height I liked!!!!
S***z –
Excellent.
I***a –
supeer
A***i –
vert gros bag tools . very happy .thanks
N***v –
What can I say about the backpack? I am engaged in electrical installation Of The noticed pluses: -The material is strong, loaded with a tool all the seams are in place. -Locks do not eat and work reliably. -Inside a convenient organizer. -Plastic bottom, on which the backpack stands vertically. -It is convenient to lay out the tool on the departments, both a screwdriver and different Clippers and an insulation remover. For several outputs to the object I can highlight the following shortcomings: -The first and most serious thing is that the plastic bottom presses on the waist and after 20 minutes from the car to the object, the back was ill for several days (asked the store the seller which did not produce the result). In defense of this backpack, I can say that Meryl similar backpacks from other firms like kW and EKF and they have the same problem and the price of interest is 20 more -The second problem is the weight, the backpack because of the dense material is heavy, according to the feelings of kilograms-2-3 -Well, I do not know what to use organizers for small things in this backpack yet. There is almost no place under them.