Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of solotactltd.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***r –
He arrived quickly and in good condition. Good material
K***h –
Двер for the animal is very small
M***e –
Super nice basket the cousin inside is well emotional and very beautiful I love the drawings and colors Snoopy is too happy a thousand thank you nothing to say and the fact that it closes by closing, the roof is great I recommend 100% more I had a great good communication with the store, I asked him to send it quickly I ordered it on 28/07, the time he sees the order and we communicate together the 30/07 it was sent and I received the 06/08 at home in 9 days super fast thank you very much to you! You can order eyes closed they are listening
C***s –
Very cute, arrived quite quickly, well packaged, easy to assemble closure all around the roof.
D***n –
Very fast shipping. Fits my dogs well. Just like the picture!
Customer –
The House for a dog weighing 4 kg is large enough. Unstable. Pleasant to the touch, bright color. The litter is uncomfortable. you can pull out the filler and put something else in it. The dog goes into the house rarely. I did not communicate with the store. The house was sent a week after the purchase.
A***l –
I took size L for my pussy of 2,7kg, it has room in it.
F***y –
Качество хорошее
Customer –
I’m good fast! And it’s just like in the picture
P***r –
Conforme descrito e entrega rápida.
G***s –
Very satisfied, super quality. Good store
Customer –
My 5 month chihuahua adores! Ever since his new little house came in, he went in and now he sleeps there quietly.
Customer –
It is a cute little house but not very stable as they too much moves goes home to
P***w –
Pieskowi Sie like. Very good.
A***n –
Thanks for the quality, for the fast delivery (12 days to Holland). Recommend
A***r –
The top too plays! Very comfortable and my pets love!
Customer –
Cat liked the house. New mail delivered to Ukraine
R***o –
altura é menor ao mostrado na foto, porém já contava com isso. a qualidade do produto é boa e meu pet amou, estou muito satisfeito e recomendo. o transporte demorou um pouco pois veio de navio, mas dentro do prazo.
R***r –
Quality product, all in time, no questions, I recommend.
G***r –
exactly as in the picture… my dog chuy, loves it it’s his chill spot other than his regular bed.